How to make a warranty claim

In short

Email support@glawning.com with your order number, a description of the fault and clear photos. We'll get back to you within 24 hours.

What to send

Your order number and the date you bought it.
A short description of the fault.
Photos: one wide shot showing where the problem is, and a close-up of the fault.

We'll look at your photos and suggest the best fix. That might be a replacement part, a repair, or a replacement.

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Last reviewed 8 October 2026

We're a small family team and we're always happy to help. James can talk you through any technical question.