Warranty, spares & repairs
What the warranty covers, how to claim, punctures, repairs and spare parts.
4 articles
What does the warranty cover?
Every Glawning comes with a 2-year warranty against manufacturing defects. Zips are covered for 2 months from purchase. The warranty isn't transferable to second-hand owners.
Read the full guideHow to make a warranty claim
Email support@glawning.com with your order number, a description of the fault and clear photos. We'll get back to you within 24 hours.
Read the full guideFixing a GlawningAIR puncture
GlawningAIR
Punctures are rare. For a small hole, glue a small patch from the supplied repair kit over it. Gaffer or duct tape will get you through in an emergency. The air tube can also be replaced on its own.
Read the full guideSpare parts and repairs
We sell the spares owners need most: A-frames, centre poles, rain caps, reducer poles, pegs, guy ropes, repair patches and stove parts. For anything else, contact us and we'll find the right part.
Read the full guideStill stuck?
We're a small family team and we're always happy to help. James can talk you through any technical question.