My order arrived damaged

In short

Take photos of the parcel and any damage and email them to support@glawning.com within 30 days. Keep the goods. We'll send replacement parts free of charge.

What to do

  1. Photograph the outer packaging and the damage.
  2. Email the photos with your order number to support@glawning.com, within 30 days of delivery.
  3. Keep the goods. We'll send replacement parts free of charge.

This usually applies to stove glass or flue parts.

You might need

Stove Glass (replacement) Stove Glass (replacement)£9.99

Last reviewed 8 October 2026

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Still stuck?

We're a small family team and we're always happy to help. James can talk you through any technical question.

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